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Address: 3400 S State Road 3, New Castle, IN 47362
Phone: (800) 248-8413
Office Hours: Monday - Friday | 7:30 a.m. to 4:30 p.m.

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Outage Center

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  1. Safety
  2. Outage Center

Outage Center

HCREMC works hard to keep outages to a minimum, but there are times that Mother Nature can take a turn for the worse. Thunderstorms, high winds, flash floods, ice storms and other natural catastrophes can knock out electrical service and cause damage. No matter how severe the storm, you can be sure that HCREMC will not leave you in the dark during these times.  

Our employees work hard to ensure your power is restored in a timely manner and we are committed to providing you up-to-date information during outage situations. We offer our members a live outage map that includes details on where our outages are located, how many members are without power and if crews have been dispatches to a particular outage. 

It's important for you to know the correct procedures for reporting an outage if one should occur. 

 

If your service is interrupted:
  • First check your fuses or breakers to make sure the problem is not your own.

  • Check to see if your neighbors have service.

  • Have your meter or account number ready before reporting an outage. 

To call and report an outage:

Call 1.800.248.8413 24/7 to report an outage. Please have your meter or account number ready when you call. 

Reporting an outage through SmartHub:

Using the SmartHub website or app, sign in and click on the "Report an Outage" option from the quick link area on the website or select "Service Status" within the app. You will then be able to add comments and report your outage. Use the link below to register or login to SmartHub: 

https://henrycountyremc.smarthub.coop/Login.html#

 

Social media:

During large outages we will do our best to post outage information on our Facebook and Twitter pages. You CANNOT report your outage via Facebook or Twitter, but you can learn what happened and the progress our crews are making to restore power. If you see we are aware of outages in your area, be assured we will restore power as quickly and safely as possible. 

 

Local weather conditions:

Check to see current weather conditions in your area. 

Other information:

 

 

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Contact Info

Address: 3400 S State Road 3, New Castle, IN 47362
Phone: (800) 248-8413
Office Hours: Monday - Friday | 7:30 a.m. to 4:30 p.m.

Our Mission

To provide reliable, safe, and cost competitive electrical service to enhance the lives of our members and the communities we serve.

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©2022 Henry County REMC. All Rights Reserved.

  • Home
  • About Us
    • Board of Directors
    • Bylaws
    • Our History
    • Grassroots Action
    • Newsletters
    • Rates
    • Our Affiliated Organizations
    • Careers
    • FAQ
    • Contact Us
  • Efficiency
    • Electric Vehicles
    • Filter Change
    • Kill-A-Watt Meter
    • My Solar
    • Rebates
    • Renewable Energy
    • Why Electrify
  • Payment Options
    • Auto Pay
    • Budget Billing
    • Online Bill Pay
    • Onsite Payments
    • Payment Assistance
    • Prepaid Electric Service
  • Safety
    • Before You Dig
    • Outage Center
    • Scam Alert
  • Service
    • Distributed Generation
      • Distributed Generation
    • Capital Credits
    • Inspections
    • Internet Service
    • New Construction
    • Non-Permanent Service
    • PrePaid Electric Service
    • Start New Service
    • Tree Trimming
    • Utility Construction Map
  • Community
    • Operation Round Up
    • Youth Programs
      • Calendar Art Contest
      • Page Day
      • Scholarship Award
      • Camp Kilowatt
      • Youth Power & Hope Award
      • Youth Tour - Washington D.C Trip