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Address: 3400 S State Road 3, New Castle, IN 47362
Phone: (800) 248-8413
Office Hours: Monday - Friday | 7:30 a.m. to 4:30 p.m.

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FAQ

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  1. About Us
  2. FAQ

FAQ

 

Does it cost to join REMC?

Yes, all new applicants are required to pay a $25 refundable membership. When a person moves off of the REMC system, the $25 membership is refunded by being applied to their last electric bill.

How much will it cost to have a new service installed?

The cost is determined on a case-by-case basis. Please call for an appointment and an REMC employee will meet with you at the proposed service location. We will give you new service information, cost details and other important information.

Can I pay my bill with a credit card?

Yes, we do accept Visa, MasterCard, Discover and American Express. Credit card payments may be made online through our Online Bill Pay option or by calling 1-800-248-8413 and selecting option 2.

Can I have my bill automatically deducted from my checking or savings account?

Yes, we offer a free bank draft service called Automatic Payment Plan or APP. A short form with your account information must be filled out to request this service.

 

Do you offer a budget billing plan?

Yes, we offer a budget billing plan for members who have lived at the property for 12 months. See details below.

Budget billing:

Same amount is due each month.

Current resident must have lived at the property for 12 months.

Budget amount is recalculated once a year. 

Please call us at 1.800.248.8413 or email hcremc@hcremc.com if you are interested in budget billing.

Is a security deposit required to obtain service from REMC?

A credit history is obtained on each applicant through Online Utility Exchange. Depending on the results, a security deposit may be required.

What is a wholesale power cost adjustment tracker (PCAT)?

A power cost adjustment tracker is a mechanism that follows or "tracks" some varying costs that a utility might incur in providing service to consumers.

What are these unpredictable costs?  Utilities use trackers for various costs, including fuel, environmental requirements and purchased power above estimated levels that are projected for a given period. If costs fall, the tracker declines and can even become negative, so you would see a bill credit. The tracker amount is multiplied times the kilowatt-hours used.

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Contact Info

Address: 3400 S State Road 3, New Castle, IN 47362
Phone: (800) 248-8413
Office Hours: Monday - Friday | 7:30 a.m. to 4:30 p.m.

Our Mission

To provide reliable, safe, and cost competitive electrical service to enhance the lives of our members and the communities we serve.

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©2022 Henry County REMC. All Rights Reserved.

  • Home
    • Rolling Blackouts
      • The Courier Times HCREMC Warns of Possible Rolling Blackouts
  • About Us
    • Board of Directors
    • Bylaws
    • Our History
    • Grassroots Action
    • Newsletters
    • Rates
    • Our Affiliated Organizations
    • Careers
    • FAQ
    • Contact Us
  • Efficiency
    • Electric Vehicles
    • Filter Change
    • Kill-A-Watt Meter
    • My Solar
    • Rebates
    • Renewable Energy
    • Why Electrify
  • Payment Options
    • Auto Pay
    • Budget Billing
    • Online Bill Pay
    • Onsite Payments
    • Payment Assistance
    • Prepaid Electric Service
  • Safety
    • Before You Dig
    • Outage Center
    • Scam Alert
  • Service
    • Distributed Generation
      • Distributed Generation
    • Capital Credits
    • Inspections
    • Internet Service
    • New Construction
    • Non-Permanent Service
    • PrePaid Electric Service
    • Start New Service
    • Tree Trimming
    • Utility Construction Map
  • Community
    • Operation Round Up
    • Youth Programs
      • Calendar Art Contest
      • Page Day
      • Scholarship Award
      • Camp Kilowatt
      • Youth Power & Hope Award
      • Youth Tour - Washington D.C Trip