FAQ
Yes, all new applicants are required to pay a $25 refundable membership. When a person moves off of the REMC system, the $25 membership is refunded by being applied to their last electric bill.
The cost is determined on a case-by-case basis. Please call for an appointment and an REMC employee will meet with you at the proposed service location. We will give you new service information, cost details and other important information.
Yes, we do accept Visa, MasterCard, Discover and American Express. Credit card payments may be made online through our Online Bill Pay option or by calling 1-800-248-8413 and selecting option 2.
Yes, we offer a free bank draft service called Automatic Payment Plan or APP. A short form with your account information must be filled out to request this service.
Yes, we offer a budget billing plan for members who have lived at the property for 12 months. See details below.
Budget billing:
Same amount is due each month.
Current resident must have lived at the property for 12 months.
Budget amount is recalculated once a year.
Please call us at 1.800.248.8413 or email hcremc@hcremc.com if you are interested in budget billing.
A credit history is obtained on each applicant through Online Utility Exchange. Depending on the results, a security deposit may be required.
A power cost adjustment tracker is a mechanism that follows or "tracks" some varying costs that a utility might incur in providing service to consumers.
What are these unpredictable costs? Utilities use trackers for various costs, including fuel, environmental requirements and purchased power above estimated levels that are projected for a given period. If costs fall, the tracker declines and can even become negative, so you would see a bill credit. The tracker amount is multiplied times the kilowatt-hours used.