Office Closed - Disconnect for Non-Payment Temporarily Suspended
Please read this important message from your HCREMC.
The safety and well-being of our membership and employees is very important to us. As part of that commitment, we are limiting the risk of the spread of Coronavirus (COVID-19). We are focused on maintaining a healthy workforce and keeping our personnel available so that we can continue to provide the electric service you expect from us. As of right now, no employee has contracted or been exposed to the virus. It is important that our employees remain healthy to keep the lights on and provide great service to you.
For this reason, the following actions are being taken.
- Beginning Mar. 13, 2020, we closed the office to the public until further notice. This includes HCREMC community room activities as well. We have been carefully monitoring information regarding ‘stay at home’ guidelines and orders and will communicate to our membership any changes to our current plan. Please rest assured we are still working for you. Members are asked to visit our website at hcremc.com for most member-consumer needs. You may also call our toll-free number at 800.248.8413 or email us at firstname.lastname@example.org.
- We encourage members to take advantage of our online account management service called SmartHub. This feature allows you to manage your account, view usage information, pay your bill, report an outage and more. If you haven’t done so already, visit our website or download the “SmartHub” app on your mobile device and follow the prompts to set up an online account. Be sure to have your REMC account number ready. Your account number can be found on your electric bill.
- Members may feel free to put payments in our nightly drop box. These payments will be processed daily, Monday through Friday during regular business hours. Our night drop box is found next to the drive-through window at our facility.
Members with a good phone number on file with the REMC have already received prerecorded updates by phone.
- Effective immediately, until further notice, HCREMC will not disconnect member-consumers for non-payment during the COVID-19 Pandemic. In addition, we will not charge penalty to accounts that are behind on payments. Many of our member-consumers may face financial uncertainty due to the pandemic and we will do everything we can to help. We will be as flexible as possible to provide a grace period for paying unpaid balances. This is our commitment to our members and our community. We encourage you to call us at 800.248.8413 and leave a message with our 24-hour answering service if you are faced with financial strain. One of our customer service representatives will return your call Monday through Friday during regular business hours and will work with you to make arrangements.
As we monitor information on the pandemic, we will communicate any changes to this plan.
We ask our membership to be patient with us as we continue to serve you during this time. Some services may take more time than usual.